My wife and I experienced the BEST car-buying experience ever!
The dealership's customer service culture is top-notch in every way.
Vance possessed great knowledge, while his style was friendly, open, and no-pressure.
He provided numerous options during our 3 visits in helping us make the best decision possible.
Alan supplemented the car buying process by effectively utilizing his people & management skills in supporting Vance to the end.
David was a pleasure in helping us quickly close the deal in terms of finance and related paperwork.
Overall, a GREAT car-buying experience.
George Criswell...you have a great team here in Annapolis, be proud of them!
My fiance and I visited Criswell Audi during the beginning of April 2013 to look at an Audi Q5 that was listed on their website. Upon stopping in, we browsed the lot before heading in to the showroom, where we were greeted by a friendly salesman who was very attentive to our situation and what we were looking for. We were offered test drives of several vehicles and he spent quite a bit of time answering questions and explaining differences and other information about all of the vehicles we looked at. After a long day of vehicle shopping, we left the dealership to mull over all that we had learned.
The next day, bright and early, we once again traveled to the dealership in hopes of finding just the right vehicle and working out a deal so that we could purchase it. We actually arrived earlier than our salesman, so another salesperson jumped right in and picked up where our original salesman left off. Again, we were offered the opportunity to peruse the different vehicles and explore each one until we were completely satisfied. Once our original salesman arrived, we continued with the shopping until we located 'the' vehicle.
While our salesman was completing the paperwork and other necessary items, we continued to look at vehicles until my fiance fell in love with an Audi A4 she had spied. Upon test driving this vehicle, it was determined that we would now purchase 2 new vehicles from this dealer.
After completing the necessary paperwork, we had the opportunity to deal with the Finance Director, David. He was knowledgeable and sincere in his dealings with us, even pointing out this website for us to review. Even though the course of completing these deals took a couple of days and we even pushed it right up to closing time, we were never rushed to finish.
During this entire experience, we had the chance to speak with several different salesmen and the new and used car managers and finance director of the dealership and each was just as pleasant and helpful as they could be. Bernie the new sales manager was very upfront and genuine in his statements and was easy to get along with and talk to. Alan the used sales manager also was very upfront in his statements and has constantly remained in touch reminding us to stop in for our tutorials on the new vehicles. Dwayne, who was not our original salesman, volunteered his time, even after he had gotten off work, to show us some of the features of our vehicles.
Each of the folks that we dealt with at this dealership were professional and treated my fiance and I with the utmost respect during the purchase and since. This dealership and the people mentioned above are truly a credit to the profession and have changed my mind about car dealers. I sincerely appreciate their attitudes and efforts and will most definitely refer my friends to see them personally should they be in the market for a vehicle.
The experience was excellent. The quality of time and attention spent with me to ensure I purchased the car I was looking for was invaluable.
I was able to test drive several different models to fully experience the suttle differences between and within the TT and TTS models. My sales representative, Ross was very knowledgeable and answered all of my questions regarding the STronic system as well as many other questions which made my decision about which car I chose much easier.
The decision to purchase from Criswell stemmed from my PA Audi dealer not being responsive to my inquiry. I contacted Criswell via email since they had the car I wanted. I received a response from Bernie and Ross the car was available. I visited on a Saturday morning, planning to possibly pick up the car the following weekend. I assumed it would take a little time for a credit check and a certified check would be required. In 3 hours I was driving back to PA in my new A3. Everyone was very accommodating. Dwayne Jennings had the great idea to see if the Hertz Local would take my rental car rather than returning it to BWI. With only 15 minutes to spare until Hertz closed, the rental car was accepted. Dave (Bus. Mgr.) had all the paperwork ready and organized. Jim took care of getting the car cleaned, topped off with fuel and road ready. It was a very positive experience with everyone at Criswell.
Love Criswell Audi. This is my 2nd car I've bought with them and I will buy a 3rd with them too! Dwayne Jennings is the man to see when buying an Audi...he knows everything there is to know about Audi's! There are 16 sales reps but I promise you Dwayne is the one for you! He's been with Audi for over 10 years and he knows this car inside and out. He knows what's changed on the cars from year to year down to the nut and bolt! And everyone hates dealing with "sales" people...not this guy. He's different! Dealership as a whole is immaculate and all staff are
friendly and welcoming. I can't say this about all audi dealers in the area...this one is the BEST!! Don't waste your time anywhere else!! Good luck!
Meg is calm, but Alan is super cool. Came in to test drive a Benz but bought an Audi. Came back because I had a broken speaker grill. Alan called Chris at service and I received excellent service. These guys are super cool and the car is just as cool. 5 stars.
We were looking to trade our van in and happened upon Criswell Audi and Acura of Annapolis.
Meg Black was the sales woman who waited on us that day. We spent 2 1/2 hrs. there and
walked away with a good trade in deal and a lovely Audi Q7. We have been driving it for one
week and are enjoying it very much. Meg was a great sales rep. to work with! Thank you!
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